Can't find your answer? Email us at pett-support@lowkeyweb.com
Getting Started
Pett is a pet health and care app that helps you track medications, vet visits, health records, and reminders for all your pets — in one place. You can also share a pet with family members or caregivers so everyone stays in sync.
Pett supports dogs, cats, birds, and rabbits. More species are on the way.
Yes — an account is required so your pet's data is saved and synced across devices. You can sign in with Google or Apple in seconds.
Yes, Pett is free to download and use. The free plan supports one pet with core tracking features. Pett Pro unlocks unlimited pets, full health summaries, AI-powered vet visit scanning, and more.
Pett Pro
Pett Pro is available as a monthly or annual subscription. Pricing is shown in the app and varies by region. An annual plan is available at a discounted rate.
Occasionally we release promo codes that give you free Pro access for a limited time. Follow us or check back for promotions. You can enter a promo code from the Pett Pro screen inside the app.
Subscriptions are managed through the App Store (iOS) or Google Play (Android) — not through Pett directly.
You'll keep Pro access until the end of your current billing period.
Open the Pett Pro screen inside the app and tap Restore purchases. This re-syncs your subscription status. If the problem persists, contact us at pett-support@lowkeyweb.com.
Pets & Profiles
Tap the Pets tab and use the add button. Adding more than one pet requires a Pett Pro subscription.
Yes. Open the pet's profile, go to Share, and send an invite link. Anyone who accepts the invite can view and update that pet's records. Pett Pro is required to share a pet.
Yes — open the pet's profile and tap the edit icon to update their name, breed, birthday, weight, or photo at any time.
Open the pet's profile, scroll to the bottom, and tap Remove pet. This removes the pet from your account. If other members are linked to the pet, the pet itself is not deleted.
Medications & Reminders
When you add a medication schedule, Pett schedules local notifications on your device at the times you set. No internet connection is needed to receive reminders once they're set up.
Yes — when a medication notification appears, you can mark it as given or snooze it for 10 or 30 minutes directly from the notification without opening the app.
If reminders are still unreliable, contact us and we'll help diagnose the issue.
Yes — when setting up a medication schedule you can add multiple daily times (e.g. 8 AM and 8 PM for twice-daily dosing).
Health Records & Vet Features
Pett lets you log vet visits, diagnoses, medications, vaccinations, weight, exercise, and general health observations. All records are stored securely and tied to your pet's profile.
With Pett Pro, you can generate a clean, formatted summary of your pet's health history — medications, diagnoses, recent visits — and send it directly to your vet before an appointment. It saves time and helps your vet get up to speed quickly.
With Pett Pro, you can photograph or upload vet visit notes, discharge papers, or prescriptions. Pett uses AI to read the document and automatically fill in the relevant health record fields for you.
Privacy & Data
Yes. Your pet's data is only visible to you and anyone you explicitly invite to co-manage a pet. We do not sell your personal information. See our Privacy Policy for full details.
All data is stored securely in Google Firebase (Firestore), which uses industry-standard encryption at rest and in transit.
You can request account deletion from within the app (Profile → Delete account) or by visiting pett.pro/delete-account. Your data is permanently deleted within 30 days.
Contact & Support
Email us at pett-support@lowkeyweb.com. We typically respond within 1–2 business days.
Email pett-support@lowkeyweb.com with a description of what happened and what device/OS version you're using. Screenshots are always helpful.
We'd love to hear it. Send feature ideas to pett-support@lowkeyweb.com.